Last Updated: 22 November 2023

1. Introduction
Welcome to [Your Company Name]. We are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or shop in our online store.

2. Information We Collect
We may collect personal information that you voluntarily provide to us when you register on our website, make a booking, purchase merchandise, or use our services. This information may include:

• Name
• Contact information (such as email address and phone number)
• Payment information (processed through Payyo and PlugNPay)
• Other personal information you choose to provide

3. Use of Third-Party Services
Payyo and PlugNPay: For processing payments, we use Payyo and PlugNPay. We do not store or process your card details. For more information, please refer to the privacy policies of Payyo and PlugNPay.

Trekksoft: Our booking platform is managed by Trekksoft, which handles customer data such as name, phone number, and email. For details on how Trekksoft manages your data, please refer to their privacy policy.

4. Use of Your Information
We may use the information we collect from you to:

• Process your bookings and payments
• Communicate with you about your bookings or purchases
• Enhance your experience with our services
• Comply with legal obligations
• Send promotional emails

5. Disclosure of Your Information
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except as described in this policy. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

6. Data Security
We implement a variety of security measures to maintain the safety of your personal information. However, no electronic storage method or data transmission over the Internet can be guaranteed 100% secure.

7. Changes to Our Privacy Policy
We reserve the right to update this privacy policy at any time. We will notify you about significant changes by sending a notice to the primary email address specified in your account or by placing a prominent notice on our site.

8. Contact Information
If you have any questions regarding this privacy policy, you may contact us using the information below:

Crystal Charters Ltd.
Po Box 505
KY1-9006
+1(345)525-9000
bookings@crystalcharters.com