FAQs

What is provided with our charter?

We provide you with all the snorkelling gear you need, including life vests for children and adults. We provide a cooler with ice & bottled water, and of course… all the food you need to feed the rays!

Can we bring our own food and drinks?

You can bring any food, drinks or alcoholic beverages you want on board. We’ll have a cooler with ice to keep those beers nice and cold throughout the trip!

Can we arrange food and drinks on the boat before our charter starts?

Yes, we can arrange to have any selection of food or alcohol on board and add the total to your final invoice.

Where is our pick-up location?

We have two pick-up locations depending on the vessel you’re chartering. We depart from Camana Bay and the Cayman Islands Yacht Club, depending on which boat you charter. You will be informed of the pick-up location during the booking process and again in the booking confirmation email.

Do you pick up from the North Side (Cayman Kai & Rum Point Area)?

Yes, we pick up from Kaibo Beach Bar, which is just a few minutes down the road from Rum Point.

Do you provide transportation from our hotel?

No, unfortunately, we do not have a means of transporting guests from hotels. We can, however, help to arrange pick-up and drop-off with one of Cayman’s taxi services.

Will there be other groups on board?

No, we only provide private charters as it allows us to tailor the trip to our guest’s specific needs fully. It will be only your group on board, along with one or two of our friendly crew looking after you.

Are departure times flexible?

For morning charters, we typically schedule for 8:00 am or 9:00 am. This is to allow enough time in the afternoon to schedule another charter. Afternoon charters are usually scheduled to finish in alignment with the sunset, as it’s a majestic time to cruise on home!

How can we give a gratuity to the crew?

Gratuities can be given directly to the captains on the boat at your discretion. All tips go directly to the crew who hosted your day.

Is there a toilet on board?

Not all of our boats have a bathroom onboard. But no worries, you can quickly check the amenities below the boat images to see which boats do. And if you’re still not sure, give us a shout, and we’ll gladly confirm for you.

Is there shade on the boat?

All our vessels have shaded areas. Some boats are better sheltered than others. Just ask and we can describe the shade on each boat in greater detail.

Is there a minimum age for children on board?

No, however, we recommend kids being six months or older. It is best to ask our bookings agent as weather and wind conditions play a large role on safety.

Booking

Do I make full payment when booking?

If you book online, full payment will be charged to your credit card.

Do you require a deposit to secure a booking?

We require payment in full to secure your booking.

How do I book?

You can give us a call, send us an email or fill out our booking inquiry form to get the process started!

What happens if I have to cancel?

Cancellations are subject to the following Cancellation Fees:

– Cancellations more than 7 days before departure: 90% refunded, less 10% admin fee of the total Booking price.

– Cancellations of 7 days or less before departure: 50% of the booking price is refunded.

What happens if the weather is bad on the day of my charter?

We will work with you to reschedule if the weather looks bad on your scheduled day. If we cannot find a time that suits you, we will issue a full refund.

What happens if bad weather cuts my charter short?

This is the tropics, and with that comes the odd tropical downpour! If the weather turns nasty halfway through your trip, we will refund the difference between your scheduled charter and your actual charter time.

Are there any other fees like sales tax or fuel charge?

There are no additional fees or charges. The prices listed are the total cost of your charter.

Do you offer bareboat rentals?

No, we only provide crewed charters. Who wouldn’t want to hang out with a few fun-loving locals who’ll teach you about Cayman’s hidden gems and our amazing marine life?!

Cruise Ship Guests

How much time do I need from my ship docking before our charter departure?

We recommend 1.5 to 2 hours from the cruise arrival time to get to our dock. The cruise ships use tender boats to get their guests on shore, which means it can take up to an hour to get off the ship.

How far are you from the cruise ship terminal?

We depart for two docks, depending on the boat you book. Camana Bay is about 5-10 minutes by taxi from the cruise ship terminal, and the Cayman Islands Yacht Club is about 10-15 minutes from the cruise ship terminal. You will receive full details of your departure location in your booking confirmation email.

Do you provide pick-up at the cruise ship terminal?

No, unfortunately, we do not. However, you can easily get a taxi from the terminal to our docks.

How do we get to your dock from the cruise ship terminal?

The easiest way to get to our dock from the cruise ship terminal is by taxi. Many transport officials are walking around the cruise ship terminal, wearing blue polo shirts. If you ask for their assistance, they will allocate transportation for you. The drive takes about 10-15 minutes and costs $5-$6 USD per person. On returning to the dock, you can ask the captain to call for a taxi to meet you at the dock, ready to take you back to the cruise terminal.

How do we get back to the cruise ship terminal?

Your captains will call a taxi for you to get back to the terminal with no problem. Just let them know during your charter that you’ll need assistance.

What happens if the weather is bad or my cruise ship doesn’t dock on the day of my charter?

If your cruise ship can not dock due to weather or rerouting, we will refund your deposit in full.

Where can we buy drinks and food to take on our charter?

There is a fuel station called Anchors next to the docks in the Cayman Islands Yacht Club, where you can stock up for your charter. We can also arrange to have food and drinks on board for you. Liquor stores don’t open until 10:00 am in Cayman, so if your charter is before then and you’d like some alcohol on board, just let us know beforehand, and we’ll make it happen!